Terms and Conditions

Please read our terms and conditions carefully before placing your order as they apply to all sales and/or services provided by Balloon Design Studio.  Our terms and conditions set out your rights as a customer and your obligations to us. These terms and conditions also set out our responsibilities to you, the customer.  Upon booking our services you agree to be fully bound by these terms and conditions.


  • “The company” is Balloon Design Studio.
  • “The customer” is the person hiring the services/equipment from the company.
  • “The equipment” is all items supplied to or hired by the customer.
  • “The hire period” starts once the items are collected by or delivered to the customer and ends when any equipment is returned to the company or collected by the company.
  • “The hire agreement” is the contract entered into by the customer and the company.


All quotes remain valid for 2 months from date of order.

We maintain the right to adjust the prices in any quotation once the expiry period is exceeded.

All orders are subject to availability at the time of booking.

Booking our services

All bookings require a non-refundable “booking fee” of 20% to reserve our services for your preferred event date.  This will then be deducted from the final balance.

The Hire Period

You the customer are responsible for all of the items during the hire period.

The hire period starts when the items are collected by the customer from our premises or delivered by Balloon Design Studio to the customer at the venue stated on the booking form.

The hire period ends when any returnable items are returned by the customer to our premises or collected by Balloon Design Studio from the venue stated on the booking form.

Final balance payment

The final balance payment is due no later than 2 weeks prior to your event date. We will not provide our services if we have not received payment in full.


ALL payments are by BACS, Cash or PayPal.  We do NOT accept cheques.


Our BACS payment details can be found on your quotation and/or final balance payment invoice.  All BACS payments require a unique customer reference so that we can identify your payment.  Please use your name as your reference.  Please inform us as soon as your payment is made.

Cash Payments

Cash payments can be made in person at our premises. Please do not pay cash directly into our bank account without first informing us.


We can accept payment via PayPal.  Please contact us if you wish to make payment in this way.


ALL cancellations must be made in writing.  The cancellation period is determined by the date we receive your written confirmation. We DO NOT accept cancellation by phone or text.

ALL cancellations will result in the forfeit of the “booking fee”.

If the cancellation is made after the final balance payment has been received then we will refund 50% of the order total.

Hire items

All hire items remain the property of Balloon Design Studio at all times.

All hire items must be returned to our premises or must be available for collection after your event at the venue stated on the booking form.

A refundable deposit of £10.00 must be paid for each hired item.  This is taken as insurance for the item and will be returned to the customer upon satisfactory inspection of the item upon its return to Balloon Design Studio.

During the full hire period you are responsible for all hired items.

Any losses incurred by Balloon Design Studio during the hire period will be invoiced to the customer within 2 weeks of the event date.

Any hire items damaged during the hire period remain the property of Balloon Design Studio.

We reserve the right to invoice the customer a “late return fee” for any hire items that are returned outside of the hire period, at £10 per item each week.

Balloon Design Studio is not responsible for any injury or damage to persons or property caused by items hired, unless our goods are proven to be faulty.

Alterations or changes

Any alterations or changes to your booking must be made in writing.  We DO NOT accept alterations or changes by phone or text.

It is your responsibility to check your booking form and any invoices carefully to ensure that the information is accurate.  Our services will be supplied based on the information contained within these documents.  Any corrections must be notified in writing.



Health and Safety

The health and safety or you and your guests is extremely important to Balloon Design Studio.  In the event that a location or weather conditions make it unsafe for us to erect hire items such as arches, frames etc. then we reserve the right to refuse to do so until conditions have improved.  This also applies to the safety of our staff.

Unforeseeable Circumstances

Whilst every effort will be made by Balloon Design Studio to complete orders, the company cannot be held liable for variation or non-completion of orders due to the following:

Act of God | Fire | Flood | Storm | Gale | War | Pandemic | Terrorism | Strikes | Riots | Lockouts

Or any other civil disturbances.

We cannot be held liable for any road closures and gridlock caused by any of the above which results in our vehicles and staff being unable to access the venue.

Acknowledgement of Terms & Conditions

When you enter into an agreement with us for our services, you agree to the above terms and conditions.  These are available on our website here but will also be sent to you by email as a separate document, along with confirmation of your booking.